Eco Fee
To support our commitment to sustainability as a Green Circle Salon, a $2 Eco Fee will be added to all service appointments. Thank you for helping us reduce salon waste and protect the planet!
Click here for more information on our recycling program!
Cancellation Policy
We truly value your time and ours, and we want every visit to feel seamless and special. To help us take the best care of you (and everyone on our books), we’ve put a few simple policies in place.
For Services Over $100
1. Reservation Credit
To hold your appointment, we ask for a non-refundable reservation credit of 50% of the total service cost at the time of booking. This credit goes toward your final total and lets us set aside the time and resources just for you.
2. Cancelling or Rescheduling
Life happens — we get it!
If you need to cancel or reschedule at least 24 hours in advance, no problem. Your credit stays safely on your account as a non-refundable credit that you can use toward a future service.
If you cancel or reschedule with less than 24 hours’ notice, or if you don’t make it to your appointment, the credit is forfeited and becomes a cancellation fee.
For Services All Other Services:
For All Other Services
1. Card on File
We simply ask for a card on file when you book so we can hold your spot.
2. Cancelling or Rescheduling
Please give us at least 24 hours’ notice whenever possible.
If you cancel or reschedule within 24 hours, or if you miss your appointment, we’ll charge a non-refundable, non-transferable fee of 50% of the scheduled services. This fee can’t be applied to future visits.
3. If a Card Declines
Should your card be declined or invalid, you’ll need to take care of the 50% cancellation fee before we can book any future appointments.
Grace Period
We know traffic and life can throw little surprises:
Appointments of 60 minutes or longer → 15-minute grace period
Appointments of 45 minutes or less → 5-minute grace period
Arriving after the grace period is considered a no-show, and the cancellation policies above will apply.
Why These Policies Matter
Your appointment time is reserved just for you. When someone cancels at the last minute or forgets, we miss the chance to fill that spot — and someone on our waiting list misses the opportunity to come in. We confirm appointments 48 hours ahead because we know how easy it is to lose track of a date booked weeks or months in advance.
We’re here to give you exceptional service and a smooth experience every time. These guidelines simply help us keep the schedule running smoothly for everyone.
Need to Cancel Outside Business Hours?
No worries. Just leave us a voicemail at (970) 484-2119 or send an email to rootsbeautystudio@gmail.com.
As long as we receive your message outside the 24-hour window, there will be no cancellation fee. Please include your name and appointment details (date and time) so we can take care of it right away.